Strategy to Decide. Operations to Deliver.
Two pillars that work as one. Start with a roadmap, a vendor decision, or a store that will not stay up. We meet you where you are.
Strategy
Clear decisions, a plan people believe in, and leaders who are set up to succeed.
Includes fractional leadership, so you can have an experienced technology executive in the seat while you build the team or search for the permanent hire.
Assessment of Current Systems and Processes
An honest look at what you own, what it costs, what is working, and where risk is hiding.
Roadmap Development
A sequenced, budgeted technology roadmap tied to the way your brand plans to grow.
Vendor Selection and RFP
Requirements, shortlists, demos, scoring, and negotiation support, with no vendor commissions.
Strategy Orchestration
Keeping initiatives, vendors, franchisees, and budgets pulling in the same direction.
Team Alignment and Organization
Org design, role definition, and hiring guidance for the IT team you need next.
IT Leader Coaching and Development
One-on-one coaching that builds trust between technology leaders and the executive team.
Operations
Projects that land cleanly in every location, and support that keeps them running.
Our team plans, configures, trains, and supports, so the people running your restaurants can focus on guests.
POS Rollout Planning and Execution
Pilot, training, cutover, and hypercare for single units and hundreds of locations.
Back Office Software Implementation
Accounting, inventory, scheduling, and labor tools configured around how you really operate.
Loyalty and Mobile App Implementation
Loyalty, CRM, and mobile ordering set up to work with your POS and your marketing plan.
Network, Camera, and Phone Infrastructure Upgrades
Reliable connectivity, security cameras, phones, and audio video at the store level.
Level 1 and Level 2 Support Desk
Responsive support for store teams, with clear escalation and reporting back to leadership.
Project Development and Management
Scope, schedule, budget, and vendor coordination handled by people who have done it before.
Four Ways to Work With Us
Choose the engagement that matches the moment. Many clients use more than one over time.
Advisory
Focused guidance on a decision, a vendor, or a plan.
Fractional Leadership
An experienced technology executive on your team, part time.
Projects
Defined scope with a clear start, finish, and owner.
Ongoing Support
A steady partner for the help desk and daily operations.
Ops9 Sentry
The operator-first IT support platform that shows exactly what is broken and automates the fix. A natural companion to our support desk services.
